What makes a great supervisor? – Part 2
I hope you had a chance to read part 1 from last week. There are more things you can do to be a great supervisor. If you gave your employees a score card – how would they rate you?
Rule #8. Always show appreciation for your employees’ efforts- every employee wants to feel that they are valued and appreciated. For example, an encouraging word to a low performing employee will often do more to improve things than constant criticism for poor performance. Research has shown that a four-to-one ratio of compliments to criticism produces the best… Continue reading
What makes a great supervisor? – Part 1
Great supervisors follow the same rules when working with their employees. How many of these rules do you follow? How many of these rules does your supervisor follow? If you gave your employees a score card – how would they rate you?
Rule #1. Treat all your employees fairly – that means workload, expectations and treatment. What you’re willing to do for one, you must be willing to do for all.
Sub-tip: Do not play favorites or develop special friendships with anyone you supervise – that will undermine your authority and open you up to… Continue reading
Challenging Styles?
If you are working with someone who has the same style and the same priorities you do, your communication will be clear and flawless. This doesn’t happen very often in my work life. I’ve got some tips I’ve been using that seem to work well.
Take a moment. When someone is using a completely different style of communication I can emotionally react to that style. I might get offended with someone being aggressive or impatient with someone else who is taking a long time to get to the point. Rather than react to their behavior, it’s more productive if… Continue reading
Motivation?
Motivation – so much has been written about this subject. What more can you learn?
The reality is you can’t motivate someone else, you can only motivate yourself. The most you can do as a leader is create an environment which holds the possibility for motivating others.
There are six elements that have to be present in your environment to maximize the motivation of your staff. Do these exist in your organization?
1. “Brightness of the future.” Every employee needs to understand where the credit union is headed, that it will be a better place.… Continue reading
Walking on egg shells?
Have you ever worked with someone who is really defensive?
Supervised someone who gets angry when you give them feedback?
Challenged you every time you say something about being late? “You don’t understand! You’re picking on me!”
Or one of my personal favorites – the blame-shift reaction: “The problem is that we are understaffed!”
There is a great approach when people have reactions to whatever is said to them. You can use this approach for all kinds of reactions.
You begin to discuss the issue at hand. Concentrate on the behavior or results,… Continue reading
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