DON’T!
My husband and I were traveling and stayed in a bed & breakfast in California. We were struck by an abundance of small notes taped all over the common rooms. Don’t change the radio station. Don’t touch. Don’t enter – private room. Don’t use this door. You get the picture. There weren’t any positive messages to be found. We met our hostess the next morning and felt uncomfortable at first, not knowing what to expect. She turned out to be very nice. She had run the bed & breakfast for… Continue reading
Change
Most organizations experience change. Sometimes the change is gradual and hardly noticeable until you think back to how things were a year or two before. Other change is conscious and has a distinctive timeframe – where the old way ceases to be and the new way becomes the norm. The challenge comes when you’d like the entire organization to embrace and accept the change. Here are some tips to meet that challenge.
Tip 1: Early. Remember if you’ve initiated the change, you’ve got to give your staff time to catch up. You may… Continue reading
Listen Up!
Are you a great listener? For some this comes so naturally – for others, we get caught up in our own world and find it difficult to really listen to others. Time to check in with ourselves!
There are three levels of listening.
1. Surface listening. This is when you’re distracted and not really paying attention. You know that you’re doing this when the person talking to you keeps repeating themselves. Whether you’re on the phone or in person, talking to someone and checking email, cleaning the kitchen or folding laundry. You think you’re multi-tasking, you’re actually disrespecting the… Continue reading
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